Zendesk

Zendesk is a cloud based help desk software that can built better customer relationships by interacting with customers on any channel including text SMS, web, mobile app, phone, email, social media. Your agents can have a full history of all customer interactions, including those tracked from multiple app integrations. Support costs can be reduced and customer satisfaction can be increased by using Zendesk. Workflows, automation, and AI can be used to route your tickets to the right agent. Customers can be assisted with better intel and less manual work. Tickets can be solved through web, email, phone, SMS, and social media in one place.