SparkTG VCC

SparkTG VCC is a Cloud Contact Center Solution that can help your agents to deliver high quality customer service and convert maximum leads. Agents will be able to work from anywhere with the mobile application without compromising on call centre features by using this enterprise based solution. The productivity of your remote agents can be increased with real time dashboards, reports and call recordings. Calls can be efficiently routed to the best agents using our intelligent, skill-based automated routing. Inbound and outbound calls are allowed to be relayed through multiple channels for efficient communication. You will be able to know your call flow and agent status with real time dashboard and get the most out of your resources.