Matrix
Matrix is an intelligent dialer software that predicts the contact most likely to answer and connect them with the agent most suited to respond.
Marketing campaigns can be automated. Agent performance and behavior across communication channels can be tracked. The frequency of calls can be controlled by optimizing dialing to match agent availability. Matrix scores leads and routes them to the most qualified agents improving results and maximizing ROI by easily integrating with lead generation platforms. Team performance per market and product can be tracked and measured. The behaviors most likely to bring success and the agents most likely to succeed can be predicted and recommended.
Marketing campaigns can be automated. Agent performance and behavior across communication channels can be tracked. The frequency of calls can be controlled by optimizing dialing to match agent availability. Matrix scores leads and routes them to the most qualified agents improving results and maximizing ROI by easily integrating with lead generation platforms. Team performance per market and product can be tracked and measured. The behaviors most likely to bring success and the agents most likely to succeed can be predicted and recommended.