Genesys Cloud CX

Genesys Cloud CX is an easy to use IVR platform which can eliminate wasted agent productivity. The software can be used by organizations of all types to quickly and easily deliver seamless omnichannel customer journeys and build lasting relationships. Self service menus and flows can be build for voice, email, chat and texts using an intuitive drag and drop designer that can be easily controlled by you. versioning, holiday and emergency schedules, prompts, and automatic speech recognition in dozens of languages can be included in the feature of Genesys Cloud CX IVR.
Natural language processing can also be used to provide conversational self service. The IVR experience can be improved easily.