Genesys Cloud CX

Genesys Cloud CX is an all in one cloud contact center solution that helps you manage and understand omnichannel interactions in a customer journey. Your employees will be able to handles all communications such as voice, chat, email, text message and more with a single tool.
Supervisors and admins can be provided with a single, intuitive interface that makes it easier to serve customers. New channels can be added instantly, deploying in minutes and a product built can be innovated for change. Costly development, integration and ongoing support services can be avoided as everything is built in . Your employees can be empowered with multichannel recording, quality management, workforce management and more.