Freshservice
Freshservice is an online platform designed to support ITIL (Information Technology Infrastructure Library) change management practices.
It provides a comprehensive solution for planning, tracking, and rolling back IT changes, helping to mitigate risks associated with these changes.
Users can easily plan, track, and manage each change, including documenting the reason for the change and going through the approval process.
The software offers a user-friendly interface accessible from anywhere and at any time, allowing users to manage changes with just a few clicks.
Approvals for changes can be set up, and the change can be notified to the Advisory Board, all from a single portal.
The platform includes an in-built Change Calendar, allowing users to manage daily tasks and view scheduled changes automatically added to an agent's calendar.
Freshservice facilitates a smooth transition for accelerated product adoption and effective onboarding, with real-time training available to support users.
It provides a comprehensive solution for planning, tracking, and rolling back IT changes, helping to mitigate risks associated with these changes.
Users can easily plan, track, and manage each change, including documenting the reason for the change and going through the approval process.
The software offers a user-friendly interface accessible from anywhere and at any time, allowing users to manage changes with just a few clicks.
Approvals for changes can be set up, and the change can be notified to the Advisory Board, all from a single portal.
The platform includes an in-built Change Calendar, allowing users to manage daily tasks and view scheduled changes automatically added to an agent's calendar.
Freshservice facilitates a smooth transition for accelerated product adoption and effective onboarding, with real-time training available to support users.