CRM SOFTWARE

Taksh it solutions pvt ltd

Customer relationship management (CRM) is a process used by businesses and organizations to manage their interactions with customers.

CRM involves the use of data analysis to study large amounts of information and improve customer relationships.

CRM systems gather data from various communication channels, including websites, telephone, email, live chat, marketing materials, and social media.

The purpose of CRM is to help businesses gain insights into their target audiences and effectively meet their needs, leading to customer retention and sales growth.

CRM can be applied to past, present, or potential customers.

Customer relationship management encompasses concepts, procedures, and rules that guide a company's communication with its consumers.

This holistic approach includes direct contact with customers, sales and service-related operations, forecasting, and analyzing consumer patterns and behaviors.

TYPES OF CRM
Lead Management
Sales Management
E-mail Marketing
SMS Marketing
Work Tracking
Advance Support Center