Ameyo

Ameyo is an Omnichannel Customer Engagement Software that can be used by enterprises to deliver omnichannel customer experience. The supervisors can easily monitor remote Agent KPIs in real time and the Agents can manage inbound and outbound calls over PSTN or WebRTC just from a Smartphone with Ameyo Mobile Agent App. Predictive Dialers, CTI integration, Callbacks, Dispositions are some of the Mobile App features. The software is available both on Cloud and On-premise. An unprecedented customer journeys can be created with customized IVR scripts, menus, and options. It can be ensured that IVR scripts align with the core messaging of your brand and the routing flows take customers to the right agents through smart IVR system optimization.