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Online CRM (Customer Relationship Management) Software is a platform that helps businesses manage their customers and potential leads. This web based application is designed to streamline and enhance the entire customer lifecycle. It is used from initial contact to ongoing relationship management.
Types of online CRM software
- Sales CRM
- Marketing CRM
- Customer Service CRM
- E-commerce CRM
- Social CRM
- Mobile CRM
- Small Business CRM
- Enterprise CRM
- Industry-specific CRM
- Customizable CRM
Uses of online CRM software
- Customer data management
- Lead tracking and management
- Sales pipeline management
- Marketing campaign management
- Customer interaction tracking
- Customer service and support management
- Reporting and analytics
- Collaboration and communication within teams
- Streamlining business processes
- Improved customer relationship management
Advantage of online CRM software
- Centralized customer data
- Improved customer relationship management
- Enhanced sales and marketing efficiency
- Streamlined business processes
- Better sales pipeline visibility
- Enhanced customer service and support
- Data-driven decision making
- Improved collaboration and communication
- Scalability and flexibility
- Accessibility from anywhere with internet connection
Features of online CRM software
- Contact management
- Lead tracking
- Sales pipeline management
- Email integration
- Task and activity management
- Reporting and analytics
- Document storage and management
- Calendar and scheduling
- Workflow automation
- Mobile access